SHIPPING & RETURNS
We want you to be satisfied with your purchase and the experience of shopping with Nomad.ist. Our products are designed to last, made with care, and intended to be cherished for years to come.
Because we are a small business, we ship within 3-5 business days of receiving your order - although it is often sooner. Orders during sale periods may take up to 7 days to ship.
We ship rugs, kitchen towels, and porcelain from Sofia, Bulgaria, and domestic orders are sent with Ekont. All clothing and totes ship from Europe (UK, Germany, and Czech Republic). All posters, cards, and cube lamps ship from Latvia; puzzles and clocks ship from the US. These items are shipped with DHL.
International orders ship with Speedy or DHL. The time estimated by the shipping carrier does not account for time a package may spend in clearing customs on arrival in the destination country. Payment of any duties and import taxes is the responsibility of the recipient which are collected at the time of delivery. Duties and taxes are not included in the total at checkout. They are determined by the customs agency in the destination country and beyond our control. We are not able to estimate these fees as they vary from country to country. The best way to calculate the costs is by contacting your local carrier office. The customer is responsible for paying the shipping costs for returning any international item/s.
Lost or Delayed Packages
We are not responsible for packages that become lost or delayed in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything we can to assist you - please email us at hello.at.nomad.ist if you require assistance.
Returns & Exchanges
We accept returns on unworn/unused merchandise within a seven (7) day time period from date of delivery. Please contact us at hello.at.nomad.ist stating the reason for your exchange or return. For any questions or concerns, we will do everything possible to rectify the issue. Refunds for returns, once received, may take up to seven (7) days to process.
All vintage and sale items are final sale and cannot be returned. Kindly note that we do not refund the initial shipping cost.